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For answers to frequently asked questions
concerning orders click here.
Q:
What should I do if client can't connect to server because firewall
block it.
When using firewall the
TunnelClientService.exe and TunnelServerService.exe (in install dir)
must be added in the firewall's allowed
program list
SP2 on Windows XP introduced automatic
installation of firewall. Also Windows Vista has firewall automatically
enabled.
Therefore on such system,TunnelClientService.exe
and TunnelServerService must be added in the firewall's allowed program list.
You can read more about enabling programs on Windows Firewall here:
Windows XP:
http://www.microsoft.com/technet/community/columns/cableguy/cg0204.mspx
Windows Vista:
http://www.microsoft.com/technet/community/columns/cableguy/cg0106.mspx
Note that you may have more firewalls
installed. Some antivirus programs automatically install the firewall. In
this case you have to open program access on all firewalls.
Q: When I use remote desktop still need password?
Yes, You still need input your
windows's username and password.
Q: My client computer need a license?
NO, just need a license on server
computer.
If you
still have questions, please
contact us.
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FAQ
